vjx99's Privacy Policy —
Your Data Is Our Responsibility

vjx99 is a trusted online betting and casino platform committed to providing safe and transparent services for players in Bangladesh. We believe personal privacy is a fundamental right, and ensuring the security of your data is one of our top priorities.

This privacy policy ("Policy") explains how vjx99 collects, stores, processes, uses, and discloses information about users of its platform ("user" or "you"). By using vjx99's services through our website, mobile application, or any other digital channel, you are agreeing to the terms of this policy.

We use SSL encryption and modern cybersecurity technology to the highest industry standards, keeping your personal and financial data secure. Before reading this policy, please note that it forms an integral part of our Terms and Conditions.

1.1 Data You Provide Directly

When you register an account on vjx99, log in, or use our services, you provide us with certain information directly. This may include:

• Your full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Home address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Your chosen username and password

1.2 Automatically Collected Data

When you browse or use our platform, certain data may be collected automatically, such as:

• IP address and device information (device type, operating system)
• Browser type and version
• Your usage time and date (according to Bangladesh Standard Time, BST, UTC+6)
• Your navigation activity on the platform and page visit information
• Data obtained through cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Data Received from Third Parties

In some cases we may receive information about you from third-party sources, such as payment providers (bKash, Nagad, Rocket, Upay, etc.), identity verification services, and fraud prevention services. This data is used solely for the purpose of maintaining the security of our services and ensuring legal compliance.

Data collected by vjx99 is used for the following purposes:

2.1 Account Management and Service Delivery

We use your data to create, verify, and manage your vjx99 account; to process your deposit and withdrawal transactions; and to provide you with our gaming and betting services. Confirming age verification is also an important part of this — vjx99 is for users aged 21 and above only.

2.2 Security and Fraud Prevention

We use the necessary data to ensure the security of your account and financial transactions; to detect suspicious activity; and to prevent money laundering and fraud.

2.3 Customer Support

We use your data to resolve your questions and issues through our 24/7 live chat support and by email at [email protected]. Support is available in both Bengali and English.

2.4 Ensuring Responsible Gaming

We monitor your gaming activity so that, in line with our responsible gaming policy, we can identify at-risk users and provide assistance when needed.

2.5 Technical Improvement

Data is used for analytical purposes to improve platform performance, develop new features, and enhance the user experience. Aggregated and anonymised data is generally used for this purpose.

vjx99 takes technical and organisational measures to the highest industry standards to protect your data.

3.1 Encryption Technology

All data transmission on our platform is secured through SSL encryption. Your personal data, login credentials, and financial transaction details are always exchanged in an encrypted state, protecting them from unauthorised access by third parties.

3.2 Access Controls

Only authorised vjx99 staff can access your data, and only for necessary purposes. All staff are required to comply with strict confidentiality rules.

3.3 Secure Server Infrastructure

We use modern and secure server infrastructure that undergoes regular security testing and updates. Your data is kept safe through backup and disaster recovery procedures.

3.4 Payment Security

Your financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer are completely secure. We do not store your full financial details on our servers — payment processing is completed through the secure systems of the relevant third parties.

vjx99 never sells your personal data to third parties. However, we may share data in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist in operating our services — such as payment processing, identity verification, and technical support. Only the data necessary for their specific service is shared with these partners, and they may not use that data for any other purpose.

4.2 Legal Obligations

When disclosure of data is required by legal necessity, court order, or direction from a regulatory authority, we comply with applicable law. We will always endeavour to notify you of such disclosure where legally permitted.

4.3 Fraud and Crime Prevention

Data may be shared with the relevant authorities for the prevention and investigation of fraud, money laundering, or other criminal activity.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your data may be transferred to the new company. In such cases we will notify you in advance.

vjx99 uses cookies and similar technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functions of our platform, such as maintaining login sessions, security verification, and remembering your preferences. Without these cookies our services will not function properly.

5.2 Functional Cookies

These cookies are used to make your experience more personalised — such as remembering your language preference and loading the games you use most frequently more quickly.

5.3 Analytical Cookies

We use anonymous analytical cookies that help us understand how users are using our platform. This information helps us improve the quality of our services.

5.4 Cookie Controls

You can manage cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some services on our platform to not function properly.

vjx99 respects your rights regarding your data. You have the following rights:

6.1 Right of Access

You can find out at any time what data we hold about you. To receive a copy of this data, contact us at [email protected].

6.2 Right to Rectification

If there is any inaccuracy or error in your data, you may request that it be corrected. We will make that correction as soon as possible.

6.3 Right to Erasure

In certain circumstances you may request the deletion of your personal data. However, this right may be limited in cases of legal obligations, fraud investigations, or an outstanding balance on an account.

6.4 Right to Data Portability

You may request your data in a structured, commonly used, and machine-readable format.

6.5 Right to Object to Processing

You may object to the processing of your data for specific purposes, particularly in the case of marketing communications. To exercise this right, contact us at [email protected].

How long vjx99 retains your data is as follows:

• Active account data: Complete data is retained for as long as the account remains active.
• Transaction records: Financial transaction data is retained for the period required by legal obligations.
• Closed account data: Even after an account is closed, certain data may be retained for a defined period for fraud prevention and legal compliance.
• Analytical data: Anonymous analytical data may be retained for an extended period as it contains no personally identifiable information.

Once the required retention period has ended, we delete or anonymise your data using secure methods.

vjx99 is a platform for users aged 21 and above only. We do not knowingly collect any data from minors.

We conduct an age verification process at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete any data collected.

If a parent suspects their child is using our platform, please contact us at [email protected].

We may update this privacy policy from time to time. For any significant changes, we will:

• Post a prominent notice on our platform
• Send a notification to your registered email address
• Update the date of the latest revision of the policy on this page

Continuing to use vjx99 after a change means you are agreeing to the updated policy. We encourage you to review this policy regularly.

The vjx99 platform may contain links to third-party websites or services. These external sites have their own privacy policies and we are not responsible for their data collection and use.

We recommend that you carefully read the privacy policy of any third-party platform before using it.